Q1: What is Masara India?
A: Masara India is a contemporary women’s clothing brand blending traditional Indian craftsmanship with modern styles. We offer elegant, comfortable, and timeless outfits for everyday wear and special occasions.
Q2: Where are your products made?
A: All our products are proudly designed and crafted in India, using quality fabrics and skilled workmanship.
2. Orders & Payments
Q3: How can I place an order?
A: Simply browse our website, select your favorite product, choose size/quantity, and click Add to Cart. Once done, proceed to checkout and complete payment.
Q4: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is also available for select locations.
Q5: Can I change or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placement by contacting us at support@masaraindia.com. After shipping, cancellations are not possible.
3. Shipping & Delivery
Q6: How long does delivery take?
A: Orders are delivered within 3–7 business days, depending on your location. Remote areas may take longer.
Q7: Do you charge for shipping?
A: Standard shipping charges apply and are shown at checkout. We also run promotions offering Free Shipping on eligible orders.
Q8: Do you ship internationally?
A: Currently, we only ship within India. International shipping will be announced soon.
Q9: How can I track my order?
A: Once shipped, you’ll receive an email/SMS with a tracking link. You can also track by logging into your Masara India account.
Q10: What if my order is delayed?
A: While we aim for timely delivery, delays may occur due to courier or regional factors. In such cases, please contact our support team and we’ll assist you.
4. Returns, Refunds & Exchanges
Q11: What is your return policy?
A: You can return products within 7 days of delivery, provided they are unused, unwashed, and in original condition with tags.
Q12: Are all items eligible for returns?
A: No. Sale items, intimate wear, and custom-made pieces are non-returnable.
Q13: How do I request a return?
A: Email us at support@masaraindia.com with your order number and reason. Our team will guide you through the process.
Q14: How long does it take to get a refund?
A: Once we receive and inspect the return, refunds are processed within 7–10 business days to your original payment method.
Q15: Can I exchange an item?
A: Yes, we allow exchanges for size or style (subject to availability). If unavailable, a refund will be initiated.
5. Products & Sizing
Q16: How do I choose the right size?
A: Each product page has a Size Guide with detailed measurements. We recommend checking it before placing your order.
Q17: Are product colors exactly as shown?
A: We try to display true colors, but slight variations may occur due to lighting and screen settings.
Q18: Do you restock sold-out items?
A: Some popular products are restocked. You can sign up for notifications on the product page to know when they’re back.
6. Customer Support
Q19: How can I contact Masara India?
A: You can reach us at:
📧 Email: support@masaraindia.com
📞 Phone: +91-
📍 Address: Masara India