Shipping Policy – Masara India

At Masara India, we are committed to making your shopping experience seamless from checkout to delivery. Please read our detailed shipping terms below:

Order Processing

• All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
  
• Orders placed after 6 PM will be processed the next business day.
  
• During festive seasons or promotional sales, processing times may be slightly longer.
  
  

Delivery Timelines

• Metro Cities: 3–5 business days
  
• Tier-2 & Tier-3 Cities: 5–7 business days
  
• Remote / Outstation Locations: 7–10 business days
  

Delivery times may vary depending on courier partner efficiency and unforeseen factors like weather or regional restrictions.

Shipping Charges

• Standard shipping charges (if any) will be displayed at checkout.
  
• Free Shipping may be offered on orders above a specified purchase value (announced during promotions).
  
• Any applicable COD charges will also be mentioned before checkout.
  

Cash on Delivery (COD)

• COD is available only in select pin codes as determined by our logistics partners.
  
• COD orders above a certain value may require advance confirmation.
  
• In case of repeated COD order cancellations, Masara India reserves the right to disable COD for future orders from that customer.
  

Order Tracking

• Once your order is shipped, a tracking number and link will be sent via email/SMS.
  
• Tracking updates may take up to 24 hours after dispatch.
  
• Customers can also track orders by logging into their Masara India account.
  
• Delays in Delivery

While we strive to deliver on time, delays may occur due to:

• Courier or logistics issue
  
• Natural disasters or weather disruptions
• Public holidays or national strikes
• Remote location service limitations

Masara India will not be liable for delays beyond our control but will assist you in tracking and resolving issues.

 

Order Modifications & Cancellations

• Orders can be modified or cancelled within 12 hours of placing them by contacting our support team.
  Once an order is shipped, modifications/cancellations are not possible.
  

Incorrect / Incomplete Address

• Customers are responsible for providing accurate shipping details.
  
• Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.
  

International Shipping

• Currently, we ship only within India.
  
• International shipping services will be launched soon — stay tuned!
  

Contact Us

For any shipping-related queries or assistance:

📧 Email: support@masaraindia.com
📞 Phone: +91-XXXXXXXXXX
🏢 Address: Masara India, [Full Address Line, City, State, Pincode]